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Answer 1:
• Has my order been shipped?
For
TAD customers please contact our warehouse manager (Billy
Lynch) to track your shipments. His e-mail is
blynch@africair.com. For
Africair customers, please contact Carmen Cotonat via
e-mail at
ccotonat@africair.com.
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Answer
2:
• How do I get copies of invoices
or account status?
Please contact Farrah Alcoser via e-mail at
falcoser@africair.com.
She handles the accounts receivables and can provide you
with any information regarding your account.
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Answer
3:
•
Who can help me with technical
questions?
Both
Bill Desai (bdesai@africair.com) or
Jahangir Jahangirnezhad (jahangir@africair.com)
can help you with troubleshooting and technical issues.
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Answer
4:
• I returned a core to you some
time ago. When can I expect to receive credit?
Brett Hall (bhall@africair.com) and
Yolanda Shinhoster (yshinhoster@africair.com)
handle the warranty and core returns. Brett is responsible
for filing the claims and returning the items to the
vendor and Yolanda issues the credit memos on receipt of
same from the vendor. You can request information from
either of them.
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Answer
5:
• My new Cessna Aircraft has a
warranty problem. What is the procedure to make a warranty
claim?
It is our company policy to provide the quickest solution
possible when these situations arise. Please feel free to
contact us to assist you with troubleshooting difficulties
when necessary. Once adequate troubleshooting has
identified the problem, and if a replacement part is
required to solve it, we will order that part and ship it
immediately. There are several items that the factory has
an exchange program for (such as indicators, pumps, etc.).
For these units, we will send you an RX (remanufactured
exchange) unit to replace the failed part in conjunction
with Cessna's policy. For avionics replacement, we will
need to have the unit part number, the serial number and
the description of the squawk prior to being able to order
a replacement unit as this is a requirement of Honeywell -
AlliedSignal.
All parts sold under warranty consideration will be
invoiced at the time of shipment, pending the return and
acceptance of the failed part by the vendor. When the part
arrives at your facility, install the new part and return
the failed unit to our warehouse facility. Our physical
address is 13691 S.W. 145th Court, Miami, FL 33186.
Along with the failed unit, we will need copies of the
logbook entries, evidencing the date of failure and the
date the replacement unit was installed. In addition, a
copy of the work order from the shop that performed the
work is required to recuperate the labor charges
associated with the work.
When you file a claim for reimbursement for labor, the
factory has set guidelines for the time allowed to perform
certain troubleshooting measures and the R&I for each
component. Credit will be issued in accordance with these
standards. If the repair shop has gone over the
permissible hours, credit will not be given for their
extra labor charges.
Once the factory has determined that the returned item was
indeed faulty we will receive credit and pass that along
to you in the most expeditious manner possible. Items that
are supplied as warranty replacements will be noted as
such on the sales order. We do not expect you to settle
the invoices for these items if the units have been
returned and the credit approvals are pending. However,
should the unit be found not to have been defective, the
invoice will need to be settled in accordance with the
terms of your account.
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