Frequently Asked Questions
Has my order been shipped?
Please contact our product support team to track your shipments at firstname.lastname@example.org.
How do I get copies of invoices or account status?
Please contact our accounting department via e-mail at email@example.com. They can provide you with any information regarding your account.
Who can help me with technical questions?
Please sent your request to firstname.lastname@example.org. and one of our Field Service Engineers will assist you with your technical questions.
I returned a core to you. When can I expect to receive a credit?
Our Product Support staff handles the warranty and core returns. Please send details of the invoice or part number that you are inquiring about to email@example.com. and someone from our Core and Warranty Department will respond to your request.
What is the procedure to make a warranty claim?
It is our company policy to provide the quickest solution possible when these situations arise. Please feel free to contact us to assist you with troubleshooting difficulties when necessary. Once adequate troubleshooting has identified the problem, and if a replacement part is required to solve it, we will order that part and ship it immediately. There are several items that the factory has an exchange program for (such as indicators, pumps, etc.). For these units, we will send you an RX (remanufactured exchange) unit to replace the failed part in conjunction with Cessna’s policy. For avionics replacement, we will need to have the unit part number, the serial number and the description of the squawk prior to being able to order a replacement unit as this is a requirement of the avionics manufacturer.