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Answer 1:
• Has my order been shipped?
For
TAD customers please contact our warehouse manager (Billy
Lynch) to track your shipments. His e-mail is
blynch@tadistributors.com.
For Africair customers, please contact Carmen Cotonat via
e-mail at
ccotonat@tadistributors.com.
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Answer
2:
• How do I get copies of invoices
or account status?
Please contact Farrah Alcoser via e-mail at
falcoser@tadistributors.com.
Farrah handles our accounts receivables and can provide you
with information regarding your account.
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Answer
3:
•
Who can help me with technical
questions?
Juan Phillips (jphillips@tadistributors.com)
can help you with troubleshooting and technical issues.
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Answer
4:
• I returned a core to you some
time ago. When can I expect to receive a core credit?
Brett Hall (bhall@tadistributors.com) and Yolanda Shinhoster (yshinhoster@tadistributors.com)
process warranty and core returns. Brett is responsible
for filing the claims and returning the items to the
vendor. Yolanda issues the credit memos to our customers'
accounts on receipt of
credits from the vendor.
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Answer
5:
• My new Cessna Aircraft has a
defective part. What is the procedure to make a warranty
claim?
It is our company policy to provide the quickest solution
possible when these situations arise. Please feel free to
contact us to assist you with troubleshooting any problems
that you may encounter with equipment under warranty. Once
the problem has been identified, if a replacement part is
required we will order the part and ship it
immediately. The manufacturer has exchange programs for
certain components (such as indicators, pumps, etc.).
For these components, we will send you an RX (remanufactured
exchange) unit to replace the failed part in conjunction
with Cessna's policy. For avionics replacement, we will
need to have the unit part number, the serial number and
the description of the problem or defect prior to being able to order
a replacement unit.
All parts sent to you under warranty will be
invoiced at the time of shipment, pending the return and
acceptance of the failed part by the vendor. When the part
arrives at your facility, install the new part and return
the failed unit to us at 13691 S.W. 145th Court, Miami, FL 33186.
In addition to the failed part, we will need copies of the
logbook entries evidencing the date of failure and the
date the replacement unit was installed. In addition, a
copy of the work order from the shop that performed the
work is required to obtain reimbursement for the labor charges
associated with replacing the defective part.
Cessna has set guidelines for the time allowed to perform
certain troubleshooting measures and the removal and
installation for each
component. Cessna's warranty credit for labor will be issued in accordance with these
standards. If your repair shop exceeds the
permissible hours, credit will not be given for their
extra labor charges. Accordingly, we advise our customers
to confirm Cessna's standard removal and installation
charges with us prior to approving your repair
station's work order. This will enable you to negotiate
the price of the removal and installation charges with
the repair station within Cessna's limits.
Once Cessna has determined that the returned item was
covered under warranty, we will credit your account. Items that
are supplied as warranty replacements will be noted as
such on our sales order. We do not expect you to settle
the invoices for these warranty items while the units have been
returned and the credit approvals are pending. However,
should Cessna determine that the returned unit was not defective
or is not covered under warranty, our
invoice will need to be settled in accordance with the
terms of your account.
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